I have developed a lot of data systems, processes, and software. What I have found is that a lot of times, it’s not the technology. It’s the people.
Often groups of people find themselves doing lots of things and being somewhat productive. But they don’t understand why they aren't getting the outcomes that they each desire. I have an interest in the desired state, the individual needs and what the group is trying to accomplish. I compare what’s being done versus what needs to be done in every role. Somewhere in there is the root of problems that are barriers to utility, efficiency, production, aesthetics or just plain old better.
Getting to the desired state requires work, rework, re-engineering and that takes acceptance, actual desire and time. Most often changing technology is easier than changing the people. But when people have not only desire but commitment, a stake and ownership, progress picks up the pace.
But first, individuals want to be heard, to understand why and to know what’s in it for them. Listening and explaining takes time but most of the time it takes my curiosity, patience, influence and actions. And last but not least, the group has to work together.
This is what I do with customers who want to transform their systems and it’s what I do with people who want to transform their lives.